CRM and Artificial Intelligence
A) I just am not looking hard enough
B) Companies are keeping it tightly under wraps
I would be astonished if organizations like Amazon.com did not have at least a small army of consultants or in-house programmer groups frantically trying to apply the latest AI based data mining techniques to their vast stores of data.
If any of you out there have real factual case studies of any CRM projects using artificial intelligence (not rumours), please leave a comment with a link. My interest in CRM has been growing since I came across the CRM Handbook Book Review and became interested in it.
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